Technical support
Issues downloading the General Health app
App can't be found in app store
Unable to download app
Philips health watch
Problems with pairing
Pairing connection is lost and pairing with the same smartphone or tablet is not possible
Problems syncing data
Error on device
Touch interface is not working
Doubts about accuracy / not correct measurements
Heart rate signal is not showing
Philips blood pressure monitor
I can't upload my measurement
I don't see my measurement in my app
The display shows Err
The display shows E3
The display shows E10 or E11
The display shows E20
The display shows E21
The display shows EExx
Philips Body analysis scale with Bluetooth Smart
I can't upload my measurement
I don't see my measurement in my app
The display shows ---- and then shuts down
The display shows the battery low indicator and switches off after a few seconds
The display shows E1 Pairing up has failed
Abnormal measuring results (too high, too low or a large difference between recent measurements)
The display remains empty when the appliance is switched on
The scale does not perform measurement/analysis of body fat
The device switches off automatically
Data transmission failed
Philips Ear thermometer
I can't upload my measurement
I don't see my measurement in my app
The thermometer does not respond or resets automatically when I pull out the battery strip
The thermometer indicates Lo or Hi. What does that mean?
The measurement is not accurate or if there is any doubt of the measure result
The battery symbol flashes on the display
Broken Philips health watch
Broken blood pressure monitor
Broken Philips Body analysis scale
Broken Ear thermometer
Lost Philips health watch
Lost or broken accessories
Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.