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Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush - Trial

Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush - Trial

Built-in Bluetooth®, Smart brushing sensors, 3 modes, 3 intensities, 3 brush heads HX9193/05

Troubleshooting

I dropped my FlexCare Platinum toothbrush.

If you have dropped your Sonicare FlexCare Platinum and feel that the pressure sensor may not be working properly, it is possible to reset the pressure sensor.

Reset the pressure sensor

To reset the pressure sensor, use the following procedure:

  • Plug in the charger/Sanitizer unit or the travel charger. Place your toothbrush handle, with brush head attached, on the charger/Sanitizer unit or on the travel charger.
  • To perform a factory reset press and hold the Power button, sensitivity plus button and mode button for 2 seconds. If successful you will hear 3 beeps and see the green battery light flash.

If this procedure does not achieve the desired result, the handle will need to be replaced. Contact Philips for a replacement handle.

The information on this page applies to the following models: HX9193/05 , HX9193/03 , HX9194/08 , HX9193/04 , HX9141/10 , HX9110/02 , HX9170/10 , HX9192/01 , HX9192/02 . more less

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