Rated 3.3 out of 5 by 14
Rated 5 out of 5 by AEB34 Cleans space under bridges
The product purchased at the dentist office malfunctioned after a few weeks of use. The Philips return/replacement procedure worked OK. A replacement unit was shipped, along with a return shipping label for the defective unit. The replacement unit operates properly and does the job.
8 July 2016
Rated 5 out of 5 by jaunita12 flosser
this product is just great.i use it all time.it is light weight very easy to use
17 March 2016
Rated 1 out of 5 by KarlW It broke in a month
The device, when it worked, was great. It was easy to use. However, it just buzzed instead of shooting out bursts of air within a month. I spoke to customer service who promised to send a replacement unit. The so called replacement unit was not the same unit and it did not work with the air tips that came with the unit I bought. I sent both back with a clear explanation of the issues several weeks ago and have heard nothing since. It is altogether a bad experience.
17 March 2016
Rated 4 out of 5 by Brenda12 AirFloss fan.
I am using my third air flosser. The first two failed shortly after the first charge. The third one seems to be the charm-it's still working! When I needed assistance with the first two, the company was helpful, accommodating, respectful, and stood by the product. I am so glad, because I really like the product! I have had one check-up since I started using the AirFloss, and the results were very positive. It's easy to use, quick, and very effective. I used to dread flossing. Not anymore!
31 January 2016
Rated 3 out of 5 by SHEA It has good concept
I like the product but I have been using it with water only. Your customer service advised me of only using your own mouth wash product since the other products on the market tend to not work with this mouth pick. I have been trying to locate and buy your mouth rinse but it is not available easily like you have suggested. I tried in close by supermarkets and Walgreens but did not find it. Therefor I will recommend it for friends if they want to use it as a water rinse,while I prefer using a mouth rinse in it
29 January 2016
Rated 1 out of 5 by MrB007 Replaced product for defect
After two weeks of usage the unit quit. I called Phillips for replacement, one was sent out immediately. great customer service. upon arrival, unit worked for three days and quit. returned to store for full refund.
23 January 2016
Rated 1 out of 5 by Markbbbb Needed replacement
My wife and I needed each of our water flossers replaced within a year of purchase. Thankfully, Philips replaced them free of charge, but, we had hoped that they would have lasted longer.
19 January 2016
Rated 4 out of 5 by Sue5 Great when it works
I had to have it replaced 4 times it 6 months luckily it was still under warranty. That process was very easy but annoying. The last time the manufacturing place was Mexico not China hopeful for a long period of use without replacement needed. I do love the products easy of use
11 January 2016