Emergency Services

Offering healthcare
management training
for ED leaders

Forming effective, impactful leaders in the ED
 

Emergency department managers and directors often arrive in a leadership position by being promoted from a staff position. While these individuals have traditionally excelled in the clinical environment and may have been effective charge nurses, the role of manager and director requires a different skill set.
 

Many organizations offer leadership training courses, but there is often a disconnect between the educational component and the ability to apply the concepts in clinical practice. Philips Blue Jay Consulting executive coaching brings experienced clinical leaders to bridge the gap between what’s in the curriculum and its real-world application.

Action plans designed to meet your goals

We will work with your senior leadership team and the individual director/manager to create a specialized, focused action plan, tailored to address the individual’s role and responsibilities as well as the needs of the organization.

Components of the plan may include the following:
 

  • Administrative standards
  • Regulatory requirements
  • Human resource management
  • Financial management
  • Business planning
  • Leadership development
  • Clinical resource
  • Information technology
  • Communication and presentation

Hands-on guidance throughout the process

The executive coaching program includes both offsite and onsite components. Regular communication sessions will be established, as well as a schedule for onsite visits, focusing on identified needs. Our coaches also establish a regular reporting schedule with the executive sponsor to provide feedback and progress toward the plan.

Our intent is to equip managers and directors with the leadership, administrative, and communications skills needed to help keep the facility operations running smoothly, guide and support ED staff, and provide the highest possible care for the patient community.  

How we enable the transformation process

A targeted focus on the ED

Our nationally-recognized consultants are positioned to understand and address challenges unique to the ED environment. We bring a talented pool of emergency care expertise, as well as offer:
 

  • Consultants with active leadership roles in the national emergency care community.
  • Access to ED professionals and industry best practices.
  • A unique awareness of how the ED connects with and relies upon the operations of all hospital departments.
  • An interest in forming lasting relationships and building long-term teams among the staff members at each facility.
  • An ability to create strategies that remain effective long after we have completed our on-site engagements.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Clinical expertise

Clinical expertise

Our clinical experts bring extensive experience in collaborating with hospitals and health systems to develop clinical growth strategies and deliver efficient clinical processes.

 

We help create an integrated care management approach and achieve clinical performance improvement goals. Our consultants help align people, processes, and technologies to deliver high-quality and cost-effective patient care across the health continuum.

Meet our team

Ryan Oglesby, PHD, MHA, RN, CEN, NEA-BC
Principal, Philips Blue Jay Consulting


Ryan brings hands-on management expertise and over 20 years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care.
 

His transformational role in leading quality improvement and enhanced patient care and his ability to connect with people on their level has promoted creativity, innovation, and change throughout the organizations with whom he has worked.

Learn more about executive coaching consulting services

 

Contact us

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*Results from case studies are not predictive of results in other cases. Results in other cases may vary