Customer Services

Service with

real character

Meet our talented team of Field Service Engineers (FSEs). They are the men and women who keep medical equipment up and running, so health care professionals can focus on taking care of their patients. The passion our FSEs have for their careers is the cornerstone of their commitment to our customers. They are the foundation of solid relationships built on trust and confidence.

Their customers already know that they are experts at what they do — now we want to share their stories with you.

Robert Robertson

Role: Service Delivery, Philips ultrasound systems

Title: Field Service Engineer

Location: New York metro 

Time with Philips: 18 years

Known for being a team player, it’s no surprise that FSE Robert “Bob” is a champion for business development and results for the northeast ultrasound region. After 18 years with Philips, Bob has developed a great working relationship with his customers, one built on trust and communication. We asked Bob, what inspires you to do your best work? 

His answer: “My customers.’’

Mark Ruder

Role: Service Delivery, Philips and non-Philips ultrasound systems

Title: Field Service Engineer

Location: Oklahoma

Time with Philips: 12 years

 

As one of the faces of service for Philips Ultrasound, Mark R. most enjoys seeing a smiling customer. He started his journey with Philips 12 years ago, after working in the Automotive Diagnostic Computer field. His ability to problem solve, multi-task, stay calm and listen has helped Mark deliver high quality service to his customers.

 

When asked what motivates him to do his best work, he says, “Keeping ultrasound service #1.” Above all else he has his daughters to thank for keeping him focused on his goals. “Raising two beautiful, caring and responsible daughters with my wife is my greatest accomplishment,” he says. “I’m a proud father.”

JJ Trotter

Role: Service Delivery, Philips and non-Philips ultrasound systems

Title: Field Service Engineer

Location: Smoky Mountain Region

Time with Philips: 4 years

 

Motorcycles, camping trips and engineering are all passions of Field Service Engineer and Air Force Veteran JJ Trotter. When she started out over 20 years ago, she had never heard of biomedical equipment engineering until her Air Force recruiter recommended it. “He said it would be a great job that would ‘keep me in an air-conditioned hospital instead of outside on a hot flight line' [and] it was the best recommendation anyone has ever given me!”

 

She approaches her career like she is in charge of her own business.  “It is your responsibility to take ownership of your customers and make sure their needs are met.” In 2014, JJ obtained Pinnacle Board Status, a leadership recognition designating her as one of only five ultrasound FSEs of hundreds to be awarded that status at that time.  “What inspires me is the joy I get from doing this work. To have a job where I can help those who help diagnose and heal people is very rewarding.”

Danny Medinas

Role: Service delivery, Philips and non-Philips imaging systems

Title: Field Service Engineer, Training champion

Location: Oregon

Time with Philips: 5 years

 

After spending 23 years in the Air Force, Danny Medinas traded in the flight line for a biomedical engineering degree. Upon the completion of his degree and internship at Philips, he was immediately hired and put to work in the repair field. Danny has one word of advice for those wondering what skills a position like his requires (well, technically three words): computer, computer, and computer. He says the ability to repair computers, paired with knowledge of software, electronics and mechanics, will go a long way with customers.

Jerry Sharp

Role: Service delivery, Philips and non-Philips imaging systems

Title: Field Service Engineer

Location: Arizona

Time with Philips: 9+ years

 

And for his next trick, Jerry Sharp will perform a balancing act! That’s exactly what he did at Philips while juggling work, family and the completion of his MBA degree. Now, after nine years with Philips and 25 years in customer service, Jerry recognizes the importance of integrating his education with effective communication. “It’s important to have strong communication and customer service skills. My customers are part of my team,” he says. Looking back on his career, Jerry will most value the relationships he’s built with his peers and customers, keeping in touch even after they have gone separate ways.

And for his next trick, Jerry Sharp will perform a balancing act! That’s exactly what he did at Philips while juggling work, family and the completion of his MBA degree. Now, after nine years with Philips and 25 years in customer service, Jerry recognizes the importance of integrating his education with effective communication. “It’s important to have strong communication and customer service skills. My customers are part of my team,” he says. Looking back on his career, Jerry will most value the relationships he’s built with his peers and customers, keeping in touch even after they have gone separate ways.
And for his next trick, Jerry Sharp will perform a balancing act! That’s exactly what he did at Philips while juggling work, family and the completion of his MBA degree. Now, after nine years with Philips and 25 years in customer service, Jerry recognizes the importance of integrating his education with effective communication. “It’s important to have strong communication and customer service skills. My customers are part of my team,” he says. Looking back on his career, Jerry will most value the relationships he’s built with his peers and customers, keeping in touch even after they have gone separate ways.

Patrick Helfer

Role: Service delivery, Philips and non-Philips imaging systems

Title: Field Service Engineer

Location: Oklahoma

Time with Philips: 7+ years

 

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.














Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Before his time at Philips, Patrick Helfer spent four years in active duty serving in the Army as an Airborne Infantry, where he learned the value of teamwork. Now, Patrick views his customers as his team members, working together towards a greater good. “The thing I enjoy most is applying my technical and customer service skills to keep my customers doing their jobs and saving lives,” he says.

 

Whether it’s on the battlefield or in the healthcare field, Patrick enjoys the opportunity to help make a difference in people’s lives every day.

Eric McGinnis

Role: Service delivery, Philips imaging systems

Title: Field Service Engineer

Location: North Carolina

Time with Philips: 28+ years

Eric McGinnis has been tinkering with electronics his whole life. “I was the kid who takes his toys apart to figure out how they work,” he says. “I’m still doing that now.” In his 28 years with Philips, Eric has been a part of medical history in America: installing and maintaining America’s first digital chest stand, and working with the engineers developing the first PACS (picture archiving and communication systems) and digital x-ray systems. Eric knows the urgency of out-of-service medical equipment, and works tirelessly to keep his machines in good working order – so his customers can keep delivering the best medical care for the patients in their community.

Bart Pierce

Role: Service delivery, Philips imaging systems

Title: Field Service Engineer

Location: Alabama

Time with Philips: 10+ years

The son of a mechanic, Bart Pierce grew up fixing everything from tractors to airplanes. When it came to college, he had planned to attend Auburn University — but, in order to care for his ailing grandmother, he enrolled in the aircraft electronics program at a local college instead. The training he received there ultimately led to a career repairing and maintaining cardiovascular imaging equipment — and 23 years later, he still enjoys solving problems for his customers. Is imaging equipment much like fixing a tractor? Bart jokes that “the tractor is easier… but much greasier.”

Matt Stirrup

Role: Service delivery, Philips imaging systems 

Title: Field Service Engineer

Location: Missouri

Time with Philips: 15+ years

On one of his first training missions as a young technician in the Air Force, Matt Stirrup discovered an issue with his B-52 during the preflight check. Delaying the launch was not an option, but Matt kept his cool and, with only 10 minutes to fix the problem — tuning out the roar of eight engines firing up — reached for the manual and started troubleshooting. He made the repair with minutes to spare, ensuring a successful mission and a near perfect score for the team. Does Matt have nerves of steel? Icewater in his veins? “I knew the answers were right in front of me,” he says. “That’s something I tell my team today: don’t be afraid to use the manual.”

 

A born problem-solver, Matt says his favorite part of his job with Philips is troubleshooting. He takes particular pride in working with the VA, supporting the team that provides medical care for veterans.

Count on us


With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:

– System maintenance and lifecycle services
– Performance services and data management
– Clinical services and technical training

Count on us, as patients count on you.

 

View services   Contact customer service

 

After more than 25 years of excellent service from engineer Jerry Neiheisel, he continues to be the primary reason I remain loyal to Philips. He is extraordinary and a pleasure to work with. He responds quickly to concerns and delivers prompt, reliable service every time. I am impressed by his long-term relationship with Philips and the obvious support he receives from his manager and company. Thank you Jerry, thank you Philips!

-Lois Cone, Manager of Imaging, Shriners Hospitals for Children — Cincinnati

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