Philips simplifies medical imaging equipment support with service agreements that adapt to customers’ business needs

RightFit Service Agreement portfolio launches in North America

June 28, 2011

Andover, Mass. – Royal Philips Electronics (NYSE: PHG, AEX: PHI) today announced the launch of its RightFit Service Agreement portfolio in North America, available July 5. The portfolio allows healthcare organizations to customize service coverage and support options for medical imaging equipment to their specific maintenance, clinical and business needs.


“Our new portfolio of service agreements is based on the direct feedback we received from interviews with thousands of healthcare decision makers around the world, including both Philips and non-Philips customers,” said Greg Sebasky, general manager and executive vice president, Global Services, Philips Healthcare. “It was clear from these discussions that no two organizations have the same priorities when it comes to servicing medical imaging equipment. Our RightFit Service Agreements can be tailored to each organization’s mission, vision and real-world challenges to help enhance their healthcare delivery and fiscal viability. ” 


Customers can choose from a range of service plans with rapid, on-demand response to keep their systems performing at peak capacity, to economy-minded agreements where the priority is managing costs without compromising quality care.


“The RightFit Service Agreements provide a wide range of services designed to help increase system uptime, optimize in-house technical expertise, improve workflow efficiency and lower the total cost of ownership and the ability to customize doesn’t end there,“ said Tom Kirkland, senior vice president, Customer Services North America, Philips Healthcare. “Unlike conventional service contracts, RightFit gives hospitals and imaging centers whose needs change over time the opportunity to move from one plan to another on their anniversary date, even if they are in the middle of a contract.“


In addition, RightFit offers service enhancements such as technology upgrades to keep hardware and software up to date, Philips‘ Utilization Services to help improve system performance, as well as healthcare consulting and clinical applications education to help hospitals and imaging centers provide the highest quality care possible. Philips Multi-Vendor Service offerings are also available to  give hospitals the flexibility to consolidate all of their service requirements under one contract.


Country-specific RightFit offerings are expected to be available in additional global markets later this year and into 2012. Information on Philips‘ RightFit Service Agreements portfolio for North America is available at

For media inquiries, please contact:

Lori Shamroth

Philips Healthcare

Tel: +1 (978) 659-3776



Steve Kelly

Philips Healthcare

Tel: +1 (425) 487-7479



About Royal Philips Electronics

Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a diversified health and well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of “sense and simplicity.” Headquartered in the Netherlands, Philips employs about 117,000 employees with sales and services in more than 100 countries worldwide. With sales of EUR 22.3 billion in 2010, the company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in male shaving and grooming, portable entertainment and oral healthcare. News from Philips is located at

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