Andover, Mass. – Royal Philips Electronics (NYSE: PHG, AEX: PHI) today announced the launch of its RightFit Service Agreement portfolio in North America, available July 5. The portfolio allows healthcare organizations to customize service coverage and support options for medical imaging equipment to their specific maintenance, clinical and business needs.
“Our new portfolio of service agreements is based on the direct feedback we received from interviews with thousands of healthcare decision makers around the world, including both Philips and non-Philips customers,” said Greg Sebasky, general manager and executive vice president, Global Services, Philips Healthcare. “It was clear from these discussions that no two organizations have the same priorities when it comes to servicing medical imaging equipment. Our RightFit Service Agreements can be tailored to each organization’s mission, vision and real-world challenges to help enhance their healthcare delivery and fiscal viability. ”
Customers can choose from a range of service plans with rapid, on-demand response to keep their systems performing at peak capacity, to economy-minded agreements where the priority is managing costs without compromising quality care.
“The RightFit Service Agreements provide a wide range of services designed to help increase system uptime, optimize in-house technical expertise, improve workflow efficiency and lower the total cost of ownership and the ability to customize doesn’t end there,“ said Tom Kirkland, senior vice president, Customer Services North America, Philips Healthcare. “Unlike conventional service contracts, RightFit gives hospitals and imaging centers whose needs change over time the opportunity to move from one plan to another on their anniversary date, even if they are in the middle of a contract.“
In addition, RightFit offers service enhancements such as technology upgrades to keep hardware and software up to date, Philips‘ Utilization Services to help improve system performance, as well as healthcare consulting and clinical applications education to help hospitals and imaging centers provide the highest quality care possible. Philips Multi-Vendor Service offerings are also available to give hospitals the flexibility to consolidate all of their service requirements under one contract.
Country-specific RightFit offerings are expected to be available in additional global markets later this year and into 2012. Information on Philips‘ RightFit Service Agreements portfolio for North America is available at www.philips.us/rightfit.