Telehealth comes of age


comes of age

We must challenge ourselves to redefine how and where care is offered. With today's diverse Veteran population and the VA's drive toward improved access to quality healthcare, the focus on flexibly and efficiency in serving patients has never been more important.


As caregiver, you must be able to adjust to these new demands quickly with solutions that can be tailored to the individual patient. Telehealth services (often referred to as telemedicine, telecare, or remote patient monitoring) have the potential to improve the quality of life for Veterans who require regular ongoing care management for multiple chronic conditions.


Benefits of telehealth can include¹:

  • Reduced hospital readmissions
  • Fewer outpatient visits
  • Improved quality of life for the Veteran


This is where the true value of telehealth becomes obvious.

The top 5% of the population accounts for nearly 40% of total U.S. healthcare expenditures. The majority of these patients are 45 years and older with 24% reported to be in poor health.² In addition, the prevalence of many chronic conditions, including Cancer, diabetes, and GERD, is higher among Veterans than non-Veterans.³ 

The VA is committed to success

Telehealth, at its best, improves the physician/healthcare provider experience and improves not only the measurable care patients receive, but the care experience as well.”⁴

Hargobind Khurana, MD

MD Senior Medical Director of Health Management, Banner Health

The U.S. Department of Veterans Affairs, through the VA Telehealth Services group, is helping to demonstrate the efficacy of telehealth services. Their goal is to ensure patients get the right care at the right time, preferably in the comfort of home.


For chronic disease management, telehealth is moving care delivery from a traditional inpatient/outpatient model to coordinated, patient-centric care using a program-based approach – this in an effort to keep people healthy and out of the hospital. But employing a set of solutions that are agile, scalable, and able to rapidly implement evidence-based practice guidelines is critical to its success.

Telehealth, yesterday and today


The concept of telehealth or telemedicine has been around for more than a decade. At Philips, we acknowledged the potential early on. By 2010 we were providing remote patient monitoring (referred to then as telemonitoring), using it to track vital signs from patients living at home.

remote patient monitoring
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Hear patients and caregivers discuss how remote patient monitoring can lead to better clinical outcomes and help reduce healthcare costs through fewer unplanned hospitalizations.

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Today we seek to bridge across care settings and transition points with programs that address people, process, and technology – whether redesigning workflow or using in-home technology for seamless continuity. This offers an opportunity to treat and manage patients with chronic diseases, reduce hospital readmissions and costs, and increase provider efficiency. This is the future of home healthcare.

meaningful innovation
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See how meaningful innovation has the potential to improve patient outcomes, provide better value, and expand access to care.

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Home healthcare gives caregivers the chance to tailor ambulatory care, to help improve:

  • Patient awareness
  • Decision support
  • Timely interventions
  • Condition management.

Home healthcare promotes self-care


When you empower Veterans by involving them in their care routine, you in turn enable clinicians to make more informed, timely decisions. Connecting Veterans at home with their team of caregivers in the hospital, promotes self-care approaches.


Caregivers can send reminders of pre-assigned tasks to help with a better understanding of how health behaviors impact health trends. Customized care plans allow clinicians to set thresholds on incoming vital signs and survey replies, and to send educational content to help guide patients to self-care.

proactive health management
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Care practices today need to change from acute reactive treatment to proactive health management centered on the patient. Seen how a holistic approach to patient care supports this change.

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This holistic approach fosters care team collaboration and helps you provides better care at a lower cost, while keeping patients invested in their recovery.
Related articles
Learn how an efficient telehealth program from Philips and Banner Health allows people to receive high-quality health care from the comfort of their own home.
Providing access to care for Veterans across the country at hospitals and in their homes is a challenge shared by Medical Directors and Network Directors. Increasing costs and staffing demands make this problem more complicated. Innovative telehealth and telemedicine methods and tools can complement the VA’s current programs.
Whether it's reaching into the Veteran patient's home, or out to short-staffed ICUs, telehealth – or the application of technology assisted remote care – is being applied with exceptional results.
Deliver care with confidence to your Veterans using our comprehensive set of telehealth solutions, available across post-acute settings.


eCareCoordinator – clinical dashboard for ambulatory care that connects patients with their caregivers and caregivers with one another


eCareCompanion – telehealth app that patients access at home on a secure tablet to share health information with their caregiver



eTrAC – ambulatory health program that enables clinicians and patients to stay closely connected during the transition to ambulatory care


eIAC – ambulatory health program designed for monitoring and delivering care to the most complex patients – at home


eCAC – Help reduce mortality, hospital admissions and costs for chronic patients in the community.¹

DoD honors Philips Lighting with 2015 Project-of-the-Year Award for Energy and Water.

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¹ Bashshur RL, et al. The Empirical Foundations of Telemedicine Interventions for Chronic Disease Management. Telemed and e-Health. 2014 Sept; 20(9): 769-800.


² Cohen, Steven B, PHD and Yu, Wlliam, MA. STATISTICAL BRIEF #354: The Concentration and Persistence in the Level of Health Expenditures over Time: Estimates for the U.S. Population, 2008-2009, Medical Expenditure Panel Survey, Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 2012,


³ RAND Corporation, prepared for U.S. Department of Veterans Affairs, Assessment A (Demographics), Sept. 1, 2015, ©2015 Rand Corporation. All rights reserved, page #131,


⁴ Munro, Dan. Targeting the ‘Superusers’ of Healthcare with Telehealth, Forbes Magazine Online edition, May 3, 2015, Forbes Media LLC, Copyright 2015


⁵ Dahl, D., Khurana MD, H. (2015). Impact of an intensive ambulatory program on both financial and clinical outcomes in Banner Health. Unpublished internal study. Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions.


⁶ Several articles point to increased access for patients. For example, Telemedicine and e-Health. May 2012, 18(4): A-1-A-146. doi:10.1089/tmj.2012.9994. Accessed 15-Dec-15. Another example, “Survey: Telehealth Increases Access to Care, Continuity” Accessed 15-Dec-15