Seamless telehealth

Health knows no bounds.

Increase Veteran and caregiver satisfaction

Philips telehealth equips physicians, nurses and care teams to deliver the right care at the right time for Veterans, including in the comfort of home.

The Veterans Health Administration (VA) is the largest integrated health care system in the U.S. Managing more than 1,200 sites and serving nine million enrolled Veterans each year is a herculean task. As a 45-year partner of the VA – an early adopter of many Philips innovations – we know of the great strides made by the dedicated men and women who have devoted their lives to the service of our nation’s heroes.

Moreover, Philips is well aware of the 5.5 million military caregivers — spouses, loved ones, family members, and friends of wounded, ill, or injured Veterans and service members — who collectively provide $14 billion in uncompensated, voluntary care across America. These hidden heroes often face great physical, emotional, and financial strain themselves, and many feel isolated and alone in their caregiving role.

Effectively addressing the dual objective of improving satisfaction for both Veterans and their families has informed Philips strategy, investments, research and partnerships for years. 

Telehealth is part of the solution to reach and treat more patients with real-time quality care, both in the hospital and in the home.

Hospital telehealth: connecting Veterans to critical care

While the healthcare industry faces a shortage of intensivists, the VA organization manages more than 1,800 ICU beds nationwide and remains committed to providing veterans access to the care they need when they need it most.
In 2014, the VA partnered with Philips to establish two enterprise telehealth centers – in Cincinnati (VISN 10) and Minneapolis (VISN 23) – where clinicians provide remote care to veterans not only in their territories, but also in rural and suburban areas that have limited access to ICU facilities. The telehealth team uses advanced analytics and technologies to coordinate more timely care for veteran ICU patients. 

Home telehealth: supporting Veterans and caregivers anywhere

The VA is committed to providing Veterans across the country greater accessibility to health care and the flexibility to seek care where it is most convenient. Despite having a comprehensive network of VA health centers throughout the U.S., the VA still faces obstacles in delivering care to a significant population of Veterans, as more than half of enrolled Veterans – approximately five million people – live in rural areas. These include lack of available health care providers and specialists and long distances to health care facilities.
In 2017, VA’s Office of Rural Health (ORH) funded 23 enterprise wide telehealth initiatives totaling $106 million to build rural-focused health care solutions that enable Veterans, regardless of where they live, to obtain safe effective health care in remote VA facilities or even in their homesi. Telehealth services are currently available via more than 900 facilities and are serving nearly half of the rural Veteran community. The potential impact of these investments is enormous, as not only do rural Veterans have more convenient access and shorter waits for care, it is estimated that telehealth can save nearly $41,000 per year (national average) in combined travel costs and lost wages.ii

Caring for Veteran caregivers

In addition, Philips has for several years partnered with the Elizabeth Dole Foundation, the preeminent organization empowering, supporting, and honoring our nation’s military caregivers. The Foundation adopts a comprehensive approach in its support and advocacy, working with leaders in the public, private, nonprofit, and faith communities to recognize military caregivers’ service and promote their well-being.
hidden heros event image
Together with the Elizabeth Dole Foundation and the VA, Philips developed the Military and Veteran Caregiver Experience Journey – an interactive online tool to capture the lived experiences of many military caregivers, providing a foundation to address caregiver needs with greater understanding and coordination. By establishing a common platform, the Journey will help advocacy groups, healthcare leaders, Veterans and their families, caregivers, providers and members of the support system to:
  • Understand the caregiver journey, stages and milestones
  • Recognize caregiver’s critical role and status by helping to normalize their experience and decreasing their sense of loneliness
  • Become aware of what’s to come by educating about challenges
  • Support service providers to identify the needs of the caregiver and recommend benefits, support and services
  • Help caregivers to navigate issues that may arise, and organize and plan for the best care possible.

We have discovered through our research, caregivers and the military caregiver support community are eager for a platform that accurately conveys their experiences and compels community-driven solutions. The Military & Veteran Caregiver Experience Journey serves as an anchor to empower the military caregiver support community to communicate the necessary requirements to align resources and fill the gaps in care. The insights and learnings derived from this map will help foster improvement of existing services, development of new innovations, and be used as a platform for continuous learning.

To learn more about the Caregiver Journey Map, click here.

[i] (Accessed Oct. 3, 2018)

[ii] Schadelbauer, R. Anticipating Economic Returns of Rural Telehealth. NTCA–The Rural Broadband Association. March 2017. (Accessed Oct. 3, 2018)

Empowering military caregivers with the Elizabeth Dole Foundation

Senator Elizabeth Dole
Peg Campbell

Building partnerships.
Breaking barriers.

We work in partnership with health systems to help drive innovation, support their financial and operational goals, and enable their transformation in a value-driven era. The result can be both operational excellence and more connected, predictive and personalized care delivery.


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