TROUBLESHOOT
Why can’t I measure my bodyfat percentage?
Data transmission to the General Health app failed
The scale display shows ---- and then shuts down.
The scale display shows low battery then switches off.
The scale display shows E1
The display stays empty when the scale is switched on.
I can’t upload my weight to the General Health app.
I don't see my weight in the General Health app.
The scale shows unusual results (too high or too low).
The scale does not measure or analyze body fat.
The Philips scale switches off automatically.
User profile
How do I change the user profile on the Philips scale?
How do I select the right user profile on the scale?
How can I change my user profile on my Philips scale?
Why is my scale giving me incorrect weight results?
I received someone else's measurements in the app.
Why can't I see my BMI on the Philips scale display?
Why can’t I see my body fat % on the Philips scale?
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