If you aren't seeing your data in the General Health app some common things to check include:

• Is the Bluetooth feature in your smartphone turned on?
• Is your device paired with the app?
• Does the battery in the device have power?
• Are your smartphone and device in Bluetooth range (5m or 16feet)?
• Is the app activated on your mobile device? Press the app icon on your mobile device to activate the General Health app
• Was the measurement performed with the correct user profile selected on your device? If measurements are done in a different profile they can't be uploaded to your app.
• The blood pressure monitor can be used with two profiles. If you pair a third profile to the monitor it will have to overwrite one of the existing profiles. If you have three people using the blood pressure monitor and the health app this could be the problem. If you have three people using the blood pressure monitor with the health app it will mean that one of the previous users will not be able to sync or upload data.
• If you've checked all these things and still have trouble uploading your measurements, please contact our Philips Consumer Care.