If you aren't seeing your data in the General Health app some common things to check include:

• Is the Bluetooth feature in your smartphone turned on?
• Is your device paired with the app? If you did not have the app open when you last weighed yourself you need to activate the scale by gently tapping the surface of the scale to upload your recent measurements.
• Does the battery in the device have power?
• Are you standing on the scale barefoot? If you are wearing footwear the scale will only perform a weight measurement and display the weight on the scale. The measurement will not be stored on the device or be uploaded to the app.
• Are your smartphone and device in Bluetooth range (5m or 16feet)
• Was the measurement performed with the correct user profile selected on your device? If measurements are done in a different profile they can't be uploaded to your app.
• If you've checked all these things and still have trouble uploading your measurements, please contact our Philips Consumer Care.