Check if Bluetooth is on, the General Health app is on, and make sure the scale and your mobile or portable device are not more than 5 meters or 16 feet away from each other. Make sure you are standing on the scale barefoot. If you are wearing footwear the scale will only perform a weight measurement and display the weight on the scale. The measurement will not be stored on the device or be uploaded to the app.
Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.