Pairing connection is lost and pairing with the same smartphone or tablet is not possible

If you want to pair to the same phone again, follow the steps below:


For Android:

  1. Go to Settings on your health watch and choose the unpair function.
  2. In the General Health app, go to health watch in the Settings menu and choose 'Remove device'.
  3. Try to pair again.
 
For iOS:
  1. Go to Settings on your health watch and choose the unpair function.
  2. In the General Health app, go to health watch in the Settings menu and choose 'Remove device'.
  3. Shut down the app.
  4. Remove the Philips health watch from your smartphones Bluetooth settings menu.
  5. Open the General Health app and pair again.

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