There are a number of things you can do to resolve issues you are having logging in to the General Health app. First, check if the internet on your phone is working. Second, make sure your password is matching your account. If you forgot your password you can request a new password by tapping **Forgot password**. Third, make sure you are using the latest version of our app. Swipe down from the homescreen to trigger an update if there is a new release. You can also check the Apple app store or the Google Play store to see if a newer version is released. The General Health app requires Apple devices running on iOS 9.3+ or Android 4.4 KitKat+. You can find a list of compatible phones on this page.

If this does not help, please contact the Philips Consumer Care team on 1-844-531-6861 (free number). The phone number can be reached from Monday - Saturday 9am - 9pm EST and Sunday 9am - 6pm EST."