If your General Health app is crashing, please check if there is a newer version of the app available. Here's how to update quickly: Swiping down from the homescreen will trigger an update if there is a new release. You can also check the Apple app store or the Google Play store to see if a newer version is released. If this does not help, please contact the Philips Consumer Care team on 1-844-531-6861 (free number). The phone number can be reached from Monday - Saturday 9am - 9pm EST and Sunday 9am - 6pm EST.