If you can’t upload your data from the Philips blood pressure monitor, to the Jovia health app, some common things to check include:

• Is the Bluetooth feature in your smartphone turned on?
  
• Is your Philips blood pressure monitor paired with the app?
  
• Is the battery charged?
  
• Are your smartphone and device in Bluetooth range (within 16 feet)?
  
• Is the app activated on your mobile device? Press the app icon on your mobile device to activate the Jovia health app.
• Is the measurement being performed with the correct user profile selected on your device? If measurements are done in a different profile they can't be uploaded to your app.
  
• The blood pressure monitor can be used with two profiles. If you pair a third profile to the monitor it will have to overwrite one of the existing profiles. If you have three people using the Philips blood pressure monitor with the Jovia health app it will mean that one of the previous users will not be able to sync or upload their data.

If you've checked all these things and still have trouble uploading your measurements, please contact our Philips Consumer Care on 1-844-531-6861 (free number). The phone number can be reached from Monday – Saturday 9am - 9pm EST and Sunday 9am - 6pm EST.