If you are having pairing issues with your Philips health band this is most probably due to one or a combination of the points below:

Bluetooth and internet
Make sure that Bluetooth and internet are switched on on your smartphone. Make sure that the health band is not in sleep mode as this automatically turns Bluetooth off. If you have an Android device make sure that location based services are switched on. We also recommend turning Bluetooth off and on again. You can also restart your phone.

Distance
Place the health band close to your smartphone (within 2 meters of each
other) and try again. To avoid interference, make sure no other electronic devices are nearby.

Battery level
Make sure the battery of the health band is charged. To charge the health band, plug the USB cable in a USB port of a compatible charger, such as a computer or an adapter and place the health band in the charging cradle. The display will show the battery is charging. Please check, that the power source is working, and that the cradle is functional. If the cradle seems to be the problem, please contact support for a replacement.

Already paired device
If another health watch or health band was paired in the past, make sure that you remove that pairing connection and set up a new one. See chapter 'Managing your pairing connection' in the manual.

Compatibilty
You might be using a phone that is not compatible with our app or the health band. For information on compatibility of the health band with your phone please visit www.usa.philips.com/c-m-hs/health-programs/compatibility.