The Philips health band uploads your data to the Philips Healthsuite using Bluetooth and the internet. It's therefore important to have both switched on.

Bluetooth and Internet
Make sure that Bluetooth and internet are switched on on your smartphone. Make sure that the health band is not in sleep mode as this automatically deactivates Bluetooth. If you have an Android device make sure that location based services are switched on. We also recommend turning Bluetooth off and on again. You can also restart your phone.

Distance
Place the health band close to your smartphone (within 2 meters of each other) and try again. To avoid interference, make sure no other electronic devices are nearby.

Battery level
Make sure the battery of the health band is charged. To charge the health band, plug the USB cable in a USB port of a compatible charger, such as a computer or an adapter, and place the health band in the charging cradle. The display will show the battery is charging.
Please check, that the power source is working, and that the cradle is functional. If the cradle seems to be the problem, please contact support for a replacement.

Health band is not paired or pairing connection is lost
Make sure that the health band is paired properly. See chapter 'Preparing for use' or 'Managing your pairing connection' 'in the manual.