Are you using the charger that came with you Sonicare toothbrush?
The Philips has created different versions of Sonicare DiamondClean, including DiamondClean Smart. Each version has a uniquely designed charger.
- Make sure you are using the charger that came with the handle. DiamondClean chargers may look alike, however, DiamondClean chargers are only compatible with the handle they were intended for.
- Only one handle can charge in a charging glass at a time.
The HX # on the bottom of the handle indicates which DiamondClean handle you have.
HX938B: Wireless Charger
HX939, HX934,HX935, HX936, HX937: Glass Charger (more square glass)
HX992, HX993: Glass Charger (more round glass)
- Do not set the charger on a metal surface. Placing the charger on a different, non-metallic surface will allow the handle to fully charge. Allow to charge for 24 hours.