If you see any leakage from your Philips Sonicare AirFloss, check out our tips below on how to solve this issue.
Leakage from the nozzle
If the leakage is coming from the nozzle area, try to remove and re-insert to ensure that the nozzle is fully inserted. There should be a small gap between the nozzle and the handle, but this is normal.
Leakage from the reservoir
If the leakage is coming from the reservoir, there are two solutions you can try.
After re-filling water/mouthwash into the reservoir, close reservoir door by pushing in the center of the door. This will ensure that the reservoir door/cover is closed. You should hear a clicking sound.
Too much water/mouthwash
Ensure that you do not put too much water/mouthwash inside the reservoir.
If you overfill the reservoir, and then close the door, the excess water will come out/be released. If this happens, simply wipe the area and handle off with a dry cloth.
Still leaking or have questions? Contact our Consumer Care Agents for further assistance. Click “Back to troubleshooting” and choose one of the “Contact us” options on the right.