Products

Sonicare 2 Series plaque control

1 mode, 1 brush head HX6211/90

Troubleshooting

My Sonicare Essence toothbrush is not working/charging

Some Philips Sonicare Essence toothbrushes have been known to show difficulties whilst working or charging. Find out if your model is one of these.

Locate the model number

To determine if your model is one of the error brushes, locate the model number. There are a few different ways you can locate your model number.

  1. Look on the box in which the product was originally packaged.
  2. Look in the owner's manual.
  3. Check the bottom of the toothbrush handle.

If you see the number HX5810, please call the Philips Sonicare Call Center for a replacement handle.

The information on this page applies to the following models: HX6211/90 , HX6211/92 , HX6211/91 , HX6631/96 , HX6681/07 , HX6631/04 , HX6212/05 , HX6211/30 , HX6252/71 , HX6252/70 , HX6212/17 , HX6211/99 , HX6211/98 , HX6211/96 , HX5853/71 , HX6211/04 . more less

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