Products

Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush - Trial

Built-in Bluetooth®, Smart brushing sensors, 3 modes, 3 intensities, 3 brush heads HX9193/05

Troubleshooting

My FlexCare Platinum pressure sensor has changed

Over time, you might notice a change in the pressure sensor of your Philips Sonicare FlexCare. This does not mean it is broken.

Check your Philips Sonicare FlexCare pressure sensor

The pressure sensor can change over time due to a few simple reasons, such as:

  • The handle's pressure sensor technology may automatically adjust itself to your brushing style
  • Exposure to high temperatures can also result in a change in the pressure sensor
  • If you have dropped the toothbrush handle, the sensor can change

In all of these cases, your first step should be to try resetting the pressure sensor.

Reset the pressure sensor:

  • Place the handle on a charger that is plugged in to a live outlet
  • Hold the Power button, the Up sensitivity button (+), and the Mode button for 2 seconds
  • If successful there will be 3 beeps and the green battery light will flash

If this procedure does not achieve the desired result, the handle will need to be replaced. Contact Philips for a replacement handle.

The information on this page applies to the following models: HX9193/05 , HX9192/01 , HX9194/08 , HX9193/04 , HX9193/03 , HX9192/02 , HX9182/34 , HX9110/02 , HX9170/10 , HX9141/10 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.