Water or coffee under your machine can have multiple causes, it does not directly indicates a technical default. Please read along.
What is the color of the water that leaked and where is it leaking?
Brownish water / water containing coffee particles in the drip tray or under the machine, see possible causes 1,2,3
Lots of clear water under the machine, see possible cause 4
Coffee / water is leaking behind the coffee spout, see possible cause 5
Cause 1: The drip-tray is full and overflown
If you see water in the drip tray do not worry. This is water from the self-rinsing cycles made by the machine during use, which ends up directly in the drip tray.
To prevent the drip tray from overflowing:
Empty the drip tray when the 'drip tray full indicator’ pops up through the drip tray cover
Fully insert the water tank, push it to the back as far as possible. Only counts for models as; Xelsis, Xsmall, Moltio, Phillips 2000 and Philips 21000
Before you start descaling the machine, make sure that the drip trays are empty
Place the machine on a horizontal surface
Cause 2: The drip tray is removed during use
If the drip tray is removed, it cannot collect anymore the water drops that fall from the brew group. This is normal behavior. Dry the space under the machine.
Cause 3: The brew group or coffee residue drawer is clogged
Clean the brew group and the coffee residue drawer.
Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
Remove the brew group and rinse it with fresh water, especially the filter on the brew group
Remove the residue drawer and rinse it with fresh water
Clean the area under the brew group with a damp cloth
Place back the residue drawer, brew group, coffee grounds container, and drip tray
Close the service door
Switch the machine back ON
Cause 4: Lot's of clear water under the machine
The water tank is not fully inserted, make sure you push it to the back as far as possible. This counts for models with a water tank at the front; Xelsis, Xsmall, Moltio, Phillips 2000 and Philips 21000
If this does not solve the problem, please contact our Consumer Care Center to help you out as the machine might need service.
Cause 5: Coffee or water is leaking behind the coffee spout
If you have a removable coffee spout, make sure it is placed in the correct position. Push the coffee spout a bit more towards the machine, this might help to solve the problem.
If the coffee spout on your machine is not removable, please contact the Consumer Care as the machine needs service.
Support movie is applicable for all Full Automatic Espresso machines, not only the mentioned models.