Products

NEW

Satinelle Advanced Cordless Epilator, Wet and Dry, Retailer exclusive

For legs, body and face, 2 in 1 Epilator + Trimmer, Extra wide epilation head, Rechargeable + 40 min of use BRE625/00

Troubleshooting

My Philips epilator makes an odd sound or runs abnormal

This does not sound good. But do not worry, there might be ways you can resolve this issue yourself. Just follow the tips below.

You may be pressing too hard

Take some pressure off your skin.

You may be using the epilator at the wrong voltage

Make sure the voltage indicated on the adapter corresponds with the local voltage.

The epilating head has not been cleaned properly

If it is not clean, remove the epilating head from the appliance and clean it.

You use the epilator professionally

This epilator is only intended for home use. If you are using it professionally, it will reach the end of its life earlier.

Your epilator may be damaged

  • Check the epilator and head for broken parts
  • If the epilating head is damaged, replace it
  • If you hear loose parts rattle inside the epilator stop using it and take it to your local Philips dealer or call our Customer Care team.

The problem persists

Contact us.

The information on this page applies to the following models: BRE625/00 , BRE635/50 , BRE630/50 , BRE650/50 , BRE640/50 , HP6579/00 , HP6401/50 , HP6512/50 , HP6540/00 . more less

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