Troubleshooting My Philips hand blender does not blend as it should If your Philips hand blender does not work as it should, there might be a simple solution. Discover in the following lines how to mend it yourself. It was used for a long period of time When your Philips hand blender is used for a long period of time without interruption, it could stop working as it should. If this is the case, please stop using the appliance and let it cool down for 60 minutes. If the problem persists, contact us. First time usage It is common for a new hand blender to produce an unpleasant smell when it is first used. This will stop after you have used it a few times.