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    Products

    Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

    Personalized coaching, Smart brushing sensors, 3 modes, 3 intensities, 2 handles HX9192/30

    Troubleshooting

    I cannot access any features of the Sonicare app

    You need to provide access to your mobile device in order to use all the features of your Philips Sonicare app.

    Manage Sonicare app permissions on iOS

    1. Go to settings
    2. Scroll down to all apps and tap on the Sonicare app
    3. Toggle on all permissions

    You are now able to use all features of your Philips Sonicare app.

    Manage Sonicare app permissions on Android

    This action requires Android 6.0 or newer versions.

    1. Go to settings
    2. Tap 'Apps & Notifications'
    3. Tap 'App info'
    4. Tap on the Sonicare app
    5. Tap 'Permissions'
    6. Toggle on all permissions

    You are now able to use all features of your Philips Sonicare app.

    Respect your privacy

    We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.

    The information on this page applies to the following models: HX9192/30 , HX9957/51 , HX9194/53 , HX9194/54 , HX9903/01 , HX9924/41 , HX9924/21 , HX9924/11 , HX9924/01 , HX9903/41 , HX9903/21 , HX9903/11 , HX9193/05 , HX9192/01 , HX9192/02 , HX9193/03 , HX9193/04 , HX9194/08 . more less

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