Are you not able to connect your Philips Sonicare Toothbrush to your Sonicare App? You might want to use this instruction video and causes and solutions to solve this issue yourself.
Troubleshooting
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App
Play
Pause
Sonicare App not updated
Make sure that you have the latest version of the Sonicare App installed on your smartphone.
Smartphone operating system not updated
We support below smartphones and operating systems. Check to see if you have the latest operating system running on your smartphone.
- Android smartphone that runs on Android 6.0 and higher
- iPhone that runs on iOS 10.0 and higher
Toothbrush is turned off
Turn on your toothbrush by either removing it from the charger or pressing the mode button. The lights on the handle will illuminate to tell you that your toothbrush is turned on.
Bluetooth is turned off
Check to see if Bluetooth is turned on before opening the Sonicare App. If not, go to settings on your smartphone to turn on Bluetooth. on your smartphone.
Bluetooth is not pairing
Try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of your Android device or iPhone:
Clear Bluetooth cache on Android
- Go to Settings
- Select 'Application Manager'
- Press 'More' or the 3 dots in the upper right corner
- Select 'Show system apps'
- Select 'Bluetooth' or 'Bluetooth share'
- Select Storage
- Tap 'Clear Cache'
- Restart your phone
- Try to connect again following the steps on the Sonicare App
Clear Bluetooth cache on iOS
- Go to 'Settings'
- Select 'Bluetooth'
- Make sure that Bluetooth is on
- Under 'my devices' tap the 'info icon' next to the toothbrush
- Select 'Forget this device'
- Try to connect again following the steps on the Sonicare App
Other devices are interfering
Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. Try connecting your toothbrush again.
Please contact us if this did not solve the issue.
