If your Bluetooth adapter cannot be connected to your mobile phone, try the following:
- Press and hold the Bluetooth button on the device for around 10-15 seconds and then release the button
- The backlight of the Bluetooth button will be in solid blue for 2 seconds
- All the pairing history of the Bluetooth adaptor is now cleared
- On the Bluetooth settings of your mobile phone, forget all the paired devices
- Pair and connect the Bluetooth adaptor and your mobile phone again
If all of the above does not help, contact our consumer support for further assistance.