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    Please be aware that your product may differ in color from this picture, but the support information is same

    I cannot use my Philips headphones during a call

    It might happen that you can listen to the music playback from your mobile phone, but you are not able to use the microphone during a call. Here is why:

    There are 2 common types of 3.5 mm connector for mobile headsets in the market

    • First type, microphone connection is made through Ring #1
    • The second type, microphone connection is made through the Sleeve

    The picture below shows the location of Ring #1 and the Sleeve on a connector.

    Philips headphone 3.5 mm connector

    General information

    If you can listen to music but are not able to use the microphone on a call, it could be due to that only the Tip and Ring #1 are connected properly. No matter your headset is type 1 or type 2, please make sure the connector is fully inserted to the jack on your mobile phone.

    In some cases where the mobile phone is covered with a protective case, special note has to be taken to fully insert the connector of the headset into the jack. If the opening for the connection jack on the case is small, you may need to remove the protective case before connecting the headset to the mobile phone.

    If the headphone connector is already inserted fully but the problem persists, contact Philips Consumer Care for further assistance.

    The information on this page applies to the following models: SHL5705BK/00 , M1WT/28 , SHE3595BK/28 , SHE3595WT/28 , SHE3595PK/28 , SHE3595BL/28 , SHE2105BK/28 , SHO9565WT/28 , SHE3595PK/00 , SHE3595WT/00 , SHL9705A/28 , SHS8105A/28 , SHE2675BK/28 , SHO9577GN/10 , SHO9567GN/28 , SHO9567GB/28 , SHE3575WT/28 , SHE2675WT/28 , SHE3575/28 , SHO9565BK/28 , SHQ4017/28 , SHO9577GB/10 , SHO9575BW/28 , SHO9575GW/28 , SHQ1017/28 , SHE2675BB/28 , SHE2675AG/28 , SHE2675BG/28 , SHE2675BO/28 , SHE2675BP/28 , SHE2675BW/28 , SHE2675OP/28 , SHE2675YB/28 , SHE3575AG/28 , SHE3575BB/28 , SHE3575BG/28 , SHE3575BK/28 , SHE3575BW/28 , SHE3575BY/28 , SHE3575OP/28 , SHE3575YB/28 , SHO9567BK/28 , SHO9567WT/28 , SHQ1007/28 , SHQ4007/28 , SHH4507/28 , SHH9757/28 , SHH8107/28 , SHH2661/28 . Click here to show more product numbers Click here to show less product numbers

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