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    Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush - Trial

    Built-in Bluetooth®, Smart brushing sensors, 3 modes, 3 intensities, 3 brush heads HX9193/05

    Troubleshooting

    My Philips Sonicare app shows the error message "Calibration failed"

    If your Philips Sonicare FlexCare Connected does not calibrate in the Philips Sonicare App, please consider the following option to resolve this issue.

    Example error message

    You might encounter an error when connecting to your toothbrush to the sonicare app that says the below:

    Calibration failed. Make sure your handle is on a flat surface and its lights are illuminated

    Step-by-step sollution

    1) Place the toothbrush handle on the charger
    2) While on charger, Hold down the “Intensity Down” button
    3) While holding down the “Intensity Down” button and on the charger, press the power button 3 times
    4) The handle will respond with 2 beeps

    The information on this page applies to the following models: HX9193/05 , HX9192/01 , HX9192/02 , HX9193/03 , HX9193/04 , HX9194/08 . more less

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