Shopping cart

There are currently no items in your shopping cart.


    Get exactly the support you need
    Looking for specific solutions for your product?

    My Philips headset's touch controls not working when the earbud is in my ear

    Earbud is not fitted correctly or it is the wrong earbud size:

    1. Make sure the earbud covers the whole acoustic tube. Push the earbud over and beyond the raised ring on the acoustic tube.

    2. Fit the correct ear bud size for each ear. Place the earbud in your ear, and rotate the headset for a snug fit (simply inserting the earphone will result in a poor fit).

    For the headphone to recognize whether it is inserted in the ear it needs to be properly inserted into the ear and the earbud needs to be fully pushed onto the acoustic tube.

    The information on this page applies to the following models: SHB7110/37 .

    Register your product
    Register your product

    Keep track of your product warranty coverage

    Qualify for cash-back, gifts and special offers

    Get easy access to product support

    Back to top
    Back to top

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.