Confirm that the correct unzipped software “autorun.upg” file is on the USB memory stick.
- Plug the USB memory stick in to your computer and browse the stick.
- Verify if the file “autorun.upg” is in the root (not in a folder).
It is also possible that it stops communicating while it is inserted and was working fine before.
This can be solved by removing the USB stick and re-inserting it while the “No software found on media” message is being displayed.