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    Philips Support

    How to improve the sound quality of my Philips TV?

    Published on 2016-12-29

    In order to improve the sound quality, make sure that you observe the following guidelines:

    • Check the quality of the incoming signal on the TV with a different Source like DVD or VCR
    • Splitting the signal will make it considerably weaker. If you use an antenna cable splitter: connect the antenna directly to the TV without the splitter.
    • Check your cables and cable-connections
      • Make all your cables as short as possible
      • Use high quality antenna cable
      • Connect the plugs well into their sockets

    Check whether the sound quality has improved. If not:

    You can use the smart settings in the TV Menu to set your TV to a predefined sound setting that will give you the best sound quality.

    Follow these steps to select the settings that suit your preferences:

    1. Press the [Home] button on the remote control to access the [Home] menu
    2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm
    3. Select [Smart Settings] and press the cursor [Right]
    4. Press the cursor [Up][Down] to select a predefined smart setting and press the [OK] button to confirm
    5. Press the [Back] button to exit the menu

    Alternatively, you can set your personal sound preference by following these steps:

    1. Press the [Home] button on the remote control to access the [Home] menu
    2. Use the cursor buttons to select [Setup] and press the [OK] button to confirm
    3. Press the cursor [Down] to select [Sound] and press the cursor [Right] to access the sound menu
    4. Press the cursor [Up][Down] to access the sound settings
    5. Press the cursor [Right] to select and use the cursor buttons to adjust them to suit your preferences and press the [OK] button to confirm
    6. Press the [Back] button to exit the menu
    7. If there is no sound, press the [Mute] or volume button on the remote control

    If the TV is connected to the audio system:

    1. Check the connection with the audio system
    2. Switch the audio system to the correct source
    3. Turn the volume of the audio system up

    If you do not have sound or bad sound on one or a few channels, the problem is with the reception or the broadcasting quality of these channels.

    Follow these steps to check if it solves the problem;

    Fine-tune the channel(s). Fine-tuning can be useful when the frequency has shifted a bit or when interference of another frequency occurs.

    1. Press the [Home] button on the remote control to access the [Home] menu
    2. Use the cursor buttons to select [Setup] and press the [OK] button to confirm
    3. Press the cursor [Down] to select [Installation] and press the cursor [Right] to access the installation menu
    4. Press the cursor [Down] to select [Channel Install] and press the cursor [Right] to access the channel installation menu
    5. If the channel lock is activated, the screen will prompt you to enter your pin code. If you have forgotten your pin code, refer to the FAQ ('I have forgotten my 4-digit pin code. How can I reset it?').
    6. Press the cursor [Down] to select [Manual Install] and press the cursor [Right]
    7. Press the cursor [Down] to SOUND SYSTEM and press the cursor [Right]
    8. Check if the sound system is set to the correct sound system
    9. If you are not sure of the sound system used in your location, press the cursor [Up]/down to select [AUTO] and press the [OK] button to confirm
    10. Press the cursor [Down] to select [Fine Tune] and press the cursor [Right]
    11. Adjust the frequency with the cursor [Up] or [Down] in case of poor reception of the channel found
    12. Press the [OK] button once adjustment is completed
    13. Press the cursor [Down] to select [STORE CUR CHAN] and press the cursor [Right]
    14. Select OK and press the [OK] to store the frequency
    15. Press the [Back] button to exit the menu

    Reinstall the channels:

    1. Press the [Home] button on the remote control to access the [Home] menu
    2. Use the cursor button to select [Setup] and press the [OK] button to confirm
    3. Press the cursor [Down] to select [Installation] and press the cursor [Right] to access the installation menu
    4. Press the cursor [Down] to select [Channel Install] and press the cursor [Right] to access the channel installation menu
    5. If the channel lock is activated, the screen will prompt you to enter your pin code. If you have forgotten your pin code, refer to the FAQ ('I have forgotten my 4-digit pin code. How can I reset it?').
    6. Select [Channel Assistant] and press the cursor [Right] to access the automatic installation screen
    7. Select [Start] and press the [OK] button to [Start] auto programming
    8. The menu screen disappears and the progress of auto programming is displayed. The progress bar indicates the number of analogue channels found.
    9. Once the installation is completed, press the [OK] button to confirm and exit the menu

    If the problem is still not solved, contact the broadcaster or your provider to verify whether there is a broadcasting problem.

    The information on this page applies to the following models: 32PFL7694H/12 .

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