Troubleshooting The menu fails to appear on my Philips TV despite pressing the 'MENU' button on the remote control Check the remote control: Step 1-2 Replace the existing batteries with new ones. Ensure the batteries are inserted according to the illustration in the battery compartment. Step 3 Randomly test some other functions of the remote control on the television and ensure that the television responds by flashing the LED light. When the remote control check is completed: Press the [Menu] button and if the menu is displayed, the television is operating normally. If the menu is not displayed, press the [Volume (+)] and [Volume (-)] buttons on the television simultaneously for 5 seconds or the [Menu] button on the television. If the menu is displayed now, it appears that the remote control is defective.