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    Philips Support

    No or distorted sound from my Philips player

    Published on 2017-02-28
    • Re-connect all connections securely

    • Check if the connecting cord is damaged

    • Check the connections to the amplifier input

    • Check if the input device setting on the amplifier is correct

    • When the unit is in pause mode or in slow-motion playback mode, sound is not output. This is not a malfunction

    • When the unit is in fast forward or fast reverse mode, sound is not output. This is not a malfunction.

    • If using the HDMI connection, sound is not output when “HDMI Audio” is set to “OFF”

    • Check the RCA audio cable connection. If you are using HDMI-DVI conversion cable, you must connect the RCA audio cable, too.

    • If HDMI connection is used, check whether the output format of this unit (HDMI FORMAT) matches the supported input format of the other connected device

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