You can solve the problem by the following the instructions below:
With the Prestigo 'Help' button you can test and fix the initially recognized database option. If the Power button is still not working, you can always copy this button using Configo.
Note: In case you copy this button via Configo, the initially recognized database info is lost. To repair this button again with the Prestigo 'Help' functionality, delete and add the device again.
If all the solutions provided above do not solve the problem, please chat with us (at the upper right corner), call consumer support, or contact your retailer.