0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    My Philips TV fails to produce any sound when connected to an accessory device with an HDMI to HDMI cable even if the picture quality is good?

    Published on 2016-12-29
    • The TV's behavior is considered to be normal as some accessory devices have an HDMI audio output setting that requires to be turned on when using an HDMI to HDMI connection

    • Check the on-screen menu of the accessory device to ensure that the HDMI audio output is set to ON

    • In some cases, you may need to set the digital out audio stream of the accessory device to PCM

    • For detailed information, please refer to the user manual of the accessory device

    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.