Products

Philips GoGEAR Flash audio player SA9200 2GB*

SA9200/37

Troubleshooting

I cannot find images transferred into my Philips player

If you cannot find the pictures that you have transferred to your player, check the following:

  • You may have copied your pictures to the Portable Media Center using Windows Explorer. Only files synchronized using Windows Media Player will be viewable on your device

    • For the instructions on synchronizing your pictures to your GoGear see the FAQ - “How do I add pictures to my GoGear?”
  • The Philips Device Plug-in is not installed on your computer

    • Immediately after you have transferred your pictures in Windows Media Player, you should see a Philips screen pop-up. If it does not appear, then the Plug-in is probably missing. To check whether this Plug-in is available on your computer, go to Control Panel > Add or Remove Programs and check if Philips Device Plug-in is listed. If not, re-install the software from the installation CD2 or download it from www.usasupport.philips.com
  • You may have disconnected your device from your computer too soon after the picture synchronization by Windows Media Player was finished

    • Always wait for the Philips pop-up message to show and disappear before you disconnect your device
  • Your pictures may not be in JPEG format

    • Pictures in other formats cannot be transferred to your player
  • The name of the folder that contain your pictures may be too long

    • There is a limitation to the number of characters allowed in a folder's name. If it is over 128 characters it will not be supported

The information on this page applies to the following models: SA9200/37 , SA9200/17 .

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