Troubleshooting I cannot download the Philips Skincare App in the AppStore If you are unable to find or download the Philips Skincare App in the AppStore please read below the possible causes and solutions to this problem. You are searching the wrong name Please search for the complete name in the AppStore: 'Philips Skincare app'. The Philips Skincare App is not compatible with your current device and / or system The Philips Skincare App is compatible with iPhone 5S or higher. Please note that the Philips Skincare App is not yet supported by Android. Make sure your iPhone is running on iOS 9.0 or higher software to be compatible with this app. The Philips Skincare App is not available in your current geographic location The Philips Skincare App is currently only available on the United States AppStore. If you are not in the United States Appstore, you will not find the app.