Products

Troubleshooting

I cannot download the Philips Skincare App from the App Store

If you are facing trouble with the installation of the Philips Skincare App please read below the possible causes and solutions to this problem.

You are searching the wrong name

Please search for the complete name in the App Store 'Philips Skincare App'.

The Philips Skincare App is not compatible with your current device and / or system

Check your current device and/or system. The Philips Skincare App is supported by iPhone 5S or higher, running on iOS 9.0 or higher.
The Philips Skincare App does not work on tablets.

The Philips Skincare App is not available in your current geographic location

The Philips Skincare App is currently only available on the United States AppStore.

The information on this page applies to the following models: BSC711/59 .

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