If your Philips SmartSleep Headband is not working or turning on try our troubleshooting tips to solve this issue.
Headband is not charged
Ensure that the headband is charged by plugging it into the wall outlet. The status indicator light will be a solid green if it is fully charged. It will go off 30 minutes after it’s fully charged as it goes into power-save mode. To check the charging status, simply press the power button for 1 second to “wake” the device.
Not fitting correctly
When wearing the device check to see if you get the “happy sound” indicating that the device is seated correctly for use.
Instructions for correct placement:
Ensure that the front sensor is in the middle of your forehead
The strap is tightened correctly so the headband fits snugly and comfortably over your head
The sensor behind your ear is seated properly and securely
Recommendations for choosing the right SmartSleep Device size
Size M: Head circumference 51 – 58 cm Size L: Head circumference >58 – 66cm
Place a string or fabric tape measure around your head about 1/8" above your ear, across the middle of your forehead, completely encircling your head. Hold the tape firmly, but not too tightly. If your head measurement falls at the end of size (for example, 60cm), choose the smaller size.
No sound while sleeping
The product is designed so that the tones are not noticed during sleep. The volume is calibrated so that it should not wake you up. To verify that the headband is working, you can view the connection status in your app at any time during use and your Sleep Boost time the next morning.
Alternatively, you can also press the power button for one second to hear the connection tone – a “happy sound sequence” and confirm that it is connected correctly.
If you have tried the advice above but your headband is still not working then please contact us for further help.