Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9957/51

Troubleshooting

Philips Sonicare DiamondClean Smart firmware update

We have released a new firmware update (1.13.1) for Philips DiamondClean Smart toothbrush handles. The firmware update will fix charging issues and improve the brushing experience. This firmware update will only take a few minutes.

Instructions on how to update the onicare DiamondClean Smart firmware (1.13.1)

Before updating, make sure that the DiamondClean Smart is charged for at least 15 minutes to ensure a successful installation.

Instructions on how to automatically update firmware

  1. Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
  2. Open the Sonicare app
  3. Connect your Philips Sonicare DiamondClean Smart toothbrush to the Sonicare app
  4. A notification will tell you that a new firmware update is available
  5. Follow the in-app instructions to update to the newest firmware (1.13.1)

If consumers are not seeing a notification, follow the manual instructions.

Instructions on how to manually update firmware
1) Open the Sonicare app
2) Select the hamburger menu in the top left corner
3) Tap on 'My products'
4) Select 'Philips DiamondClean Smart Connected'
5) Tap on 'My handle'
6) Tap on 'Handle update'
7) Tap the red info icon next to 'handle update'
8) Finally, tap on the update button to update your handle

See image below for more details on step 2 and 7.

The information on this page applies to the following models: HX9957/51 , HX9903/01 , HX9903/11 , HX9903/21 , HX9903/41 , HX9924/01 , HX9924/11 , HX9924/21 , HX9924/41 , HX9945/01 , HX9985/41 , HX9985/21 , HX9985/11 , HX9985/01 , HX9945/08 , HX9985/08 , HX9985/18 , HX9985/28 , HX9985/48 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.