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Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/91

Troubleshooting

How to update the firmware of my Philips Sonicare DiamondClean Smart Toothbrush

You can update the firmware of your Philips Sonicare DiamondClean Smart Toothbrush to solve charging issues and improve overall brushing experience. Find out how.

Instructions to automatically update the firmware

Before updating, please make sure that your DiamondClean Smart Toothbrush is charged for at least 15 minutes to ensure a successful installation of the new firmware.
Use the following steps to update the firmware of your toothbrush

  1. Install the latest version of the Sonicare App
  2. Turn on Bluetooth on your smartphone
  3. Open the Sonicare App
  4. Turn on your toothbrush by taking it off the charger or by pressing the mode button
  5. A notification will tell you that a new firmware update is available
  6. Follow the in-app instructions to update the firmware of your toothbrush.

If this did not work, try to manually update the firmware of your toothbrush.

Instructions to manually update the firmware

Before updating, please make sure that your DiamondClean Smart Toothbrush is charged for at least 15 minutes to ensure a successful installation of the new firmware.
Use the following steps to update the firmware of your toothbrush

  1. Install the latest version of the Sonicare App
  2. Turn on Bluetooth on your smartphone
  3. Open the Sonicare App
  4. Go to the menu icon in the top left corner
  5. Select ‘My products’ and then select the toothbrush you wish to update
  6. Select ‘Handle update’ and then tap ‘Update’ to update the firmware of your toothbrush

Please contact us if you are not able to update the firmware of your Philips Sonicare DiamondClean Smart Toothbrush.

The information on this page applies to the following models: HX9924/91 , HX9903/30 , HX9957/61 , HX9957/38 , HX9924/37 , HX9924/36 , HX9924/35 , HX9924/34 , HX9903/33 , HX9903/32 , HX9903/31 , HX9903/61 , HX9924/61 , HX9954/56 , HX9984/08 , HX9984/48 , HX9984/28 , HX9984/19 , HX9957/51 , HX9903/01 , HX9903/11 , HX9903/21 , HX9903/41 , HX9924/01 , HX9924/11 , HX9924/21 , HX9924/41 , HX9945/01 , HX9985/01 , HX9985/41 , HX9985/21 , HX9985/11 , HX9945/08 , HX9985/08 , HX9985/18 , HX9985/28 , HX9985/48 . more less

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