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    Sonicare FlexCare Platinum Connected Sonic electric toothbrush with app

    Personalized coaching, Smart brushing sensors, 3 modes, 3 intensities, 2 handles HX9192/30


    The guided brushing feature in my Philips Sonicare app does not work

    Is the guided brushing feature not working when using your Philips Sonicare Flexcare Platinum Connected toothbrush? Use this solution to easily solve this yourself.

    You are using the 'Deep Clean' mode

    The guided brushing feature does not work if you are using 'Deep Clean' mode on your Sonicare Flexcare Platinum Connected toothbrush. Your toothbrush must be in 'Clean' or 'White' mode in order to use the real-time guidance.

    Turn off your toothbrush and switch to 'Clean' or 'White' mode for guided brushing.

    The information on this page applies to the following models: HX9192/30 , HX9194/53 , HX9194/54 , HX9193/05 , HX9192/01 , HX9192/02 , HX9193/03 , HX9193/04 , HX9194/08 . more less

    Having Issues with your Philips Sonicare product? Try our troubleshooting & warranty replacement self-service tool.

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