Important Safety Warning
Ceramic Discharge Metal Halide Lamps (CDM330)
About 256,000 (in addition, about 87,000 were previously recalled on May 24, 2016)
The firm has received eight reports of lamps shattering. No injuries have been reported.
This expanded recall involves Philips Energy Advantage Ceramic Metal Halide Lamps model CDM330 manufactured from May 2011 through March 2014. They are designed as energy efficient replacements for traditional 400W quartz metal halide lamps installed in magnetic ballasts and intended for use in high-ceiling industrial, retail and commercial applications. The lamps were sold in both clear and coated versions. Each lamp includes an etching, located either on the base of the lamp or the glass bulb that displays the date code in the format of a number followed by a letter representing the year and month, “Philips”, wattage (330W) and the model number (CDM330). Lamps with the following date codes are included in the recall:
Each lamp includes an etching, located either at the base of the lamp or on the ovoid of the lamps, that displays the relevant date code, along with Philips’ name, wattage (330W) and the model (CDM330).
Consumers should immediately stop using the recalled lamps and contact Philips for a free replacement.
Consumer Contact: Philips Lighting toll-free at 866-253-5503 from 9 a.m. to 5 p.m. ET Monday through Friday, via email at firstname.lastname@example.org.
Sold At: Electrical supply distributors from May 2011 through June 2012 for about $40.
Importer/Distributor: Philips Lighting North America Corporation, of Somerset, N.J.
Manufactured in: USA
Philips Lighting recently discovered that, during normal end-of-life failure, the outer glass bulb may shatter and can result in heated internal lamp particles and pieces of glass falling from the ceiling. Philips Lighting is committed to the well-being of its consumers and has decided to voluntarily recall the affected products and replace them at no cost to the end-user.
Philips Lighting is offering to exchange affected lamps and provide end-users with a free replacement lamp.
Yes. If you own one or more affected products, you will receive free replacement product upon contacting Philips Lighting.
Owners of affected units should immediately discontinue using the product and call (800) 634-0138 (M-F 9:00am – 5:00pm ET) or send an email to email@example.com to register for a free replacement. You may also visit philips.com and click “Recalls” under the “For Professionals” tab.
No, you should immediately discontinue use of affected lamps and contact Philips Lighting.
Because these lamps contain mercury, there are strict requirements that govern their disposal. You must dispose of these lamps in accordance with all federal, state and local laws and regulations.
Visit http://www.lamprecycle.org for more information.
The following CDM330 products are affected by this recall:
(COATED bulb type)
No, the risk is limited to a small batch of lamps with the specified date codes as indicated above. All other lamps are unaffected.
The UPC number can be found on the Bar Code on the lamp package. The Bar Code, without the first digit, contains the UPC code that coincides with the list of products that is included in the recall.
For packaged product, the UPC number can be found on the packaging lamp-sleeve:
UPC Code – 46677232597 - Clear Bulb type
UPC Code – 46677236939 - Coated Bulb type
The Model Number can be found etched on the lamp, as shown:
The date code can be found etched on the lamp, as shown:
The Country of Origin can be found etched on the lamp, as shown:
Once you have registered your affected lamp and Philips Lighting has received and confirmed it was from an affected batch, you will be sent a replacement lamp. You can expect to receive your replacement lamps approximately two to four weeks upon contacting Philips Lighting: via phone @ (800) 634-0138 or via email @ firstname.lastname@example.org.
We appreciate your cooperation and sincerely regret any inconvenience caused.
The CPSC is aware of the problem and we are working jointly with them to provide information and a remedy to end-users.
If the lamp submitted for an exchange is not a lamp included in this recall program, Philips Lighting will not send replacement product and will not be returning your lamp.