Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• What is YPbPr?
• How long will the television take to auto program?
• The picture is displayed in red and green or the color red is missing when the TV is connected to an accessory device through component cables.
• What issues are solved by a software upgrade?
• Why do the buttons on the front or top of my set work, but not the ones on my remote?
• What do I do if my set does not turn on?
• How do I clean the TV screen?
• How do I connect a DVI accessory device to the TV?
• How do I connect the TV's audio output to the audio equipment?
• I have forgotten my PIN code. How can I reset it?
• No picture appears on the screen when I connect my PS3 game console to the TV.

Before you buy (4)

• What is YPbPr?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• What is HDMI?
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?

Getting started (2)

• How long will the television take to auto program?
• I am having trouble installing the channels. The screen displays a message CHANNEL NOT AVAILABLE.

Use and Learn (23)

• The picture is displayed in red and green or the color red is missing when the TV is connected to an accessory device through component cables.
• Can I program the TV remote control to control other accessory devices?
• How do I adjust convergence (align colors)?
• The television takes a long time to turn on.
• The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
• How can I display the volume bar on the screen?
• What is RRT5 (Rating Region Table 5) and is my TV capable of receiving new RRT5?
• My picture format keeps changing with different channels. How can I set a specific format?
• How do I connect the HDMI accessory device to the television.
• What do I do if my set does not turn on?
• How do I clean the TV screen?
• How do I connect a DVI accessory device to the TV?
• How do I connect the TV's audio output to the audio equipment?
• I have forgotten my PIN code. How can I reset it?
• How do I connect my cable box using (RF) coaxial cable jack?
• How do I connect the component video accessory device to the TV?
• My remote control does not work on the television and there is a letter F on the upper right hand corner of the screen.
• Which is the best hook-up for the television in order to get the best picture.
• I cannot hear sound from the television when connecting to a DVI accessory device.
• How to get to the AV channels on the television to play my accessory device?
• How can I remove the channel number display off the screen?
• How do I connect the video recorder and set-top box to the TV using coaxial cable?
• There are ghosts or shadows in the picture, or the picture is unfocused or blurry - what can I do?

Software and firmware (2)

• What issues are solved by a software upgrade?
• What should I do if a 'Software Upgrade' message appears on the television screen?

Troubleshooting (2)

• The unit will not stay powered on and the LED light keeps on flashing.
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?

Parts and Accessories (1)

• Why do the buttons on the front or top of my set work, but not the ones on my remote?

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.