Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• How do I get the voice feedback on the reading of the stopwatch from my PSA player during workout?
• I am having problems playing WMA DRM files purchased online.
• How do I activate the Chronograph or stopwatch function on my PSA player?
• What is SmartHide?
• How do I delete/erase track(s)?
• How do I switch my PSA player on /off?
• Which Operating systems are supported by the players?
• Why do I get an error message Error 1628/1607: Failed to complete script based install or Unable to install InstallShield scripting runtime, when I try to run the installation software?
• How do I install my PSA player?
• Unable to transfer music from computer to the PSA player
• My computer running on Windows XP has wrongly recognized the PSA player as digitial camera or scanner.

Before you buy (5)

• How do I get the voice feedback on the reading of the stopwatch from my PSA player during workout?
• I am having problems playing WMA DRM files purchased online.
• How do I activate the Chronograph or stopwatch function on my PSA player?
• What is SmartHide?
• How do I delete/erase track(s)?

Getting started (4)

• How do I switch my PSA player on /off?
• Which Operating systems are supported by the players?
• Why do I get an error message Error 1628/1607: Failed to complete script based install or Unable to install InstallShield scripting runtime, when I try to run the installation software?
• How do I install my PSA player?

Use and Learn (7)

• Unable to transfer music from computer to the PSA player
• My PSA player has no power or locked up. What’s wrong?
• How do I create and transfer a playlist to my PSA using Windows Media Player 10?
• My computer running on Windows XP has wrongly recognized the PSA player as digitial camera or scanner.
• Does my player support Windows Media Player 11 running on Windows XP?
• The error message: PLAYER PROBLEM, PLEASE CONNECT PLAYER TO PC, START DEVICE MANAGER ON PC, FOLLOW THE INSTRUCTIONS scrolls on the display of my PSA.
• Poor radio reception

Software and firmware (3)

• How to upgrade my player with the latest firmware?
• How do I restore/repair my PSA player to the factory setting?
• What is Windows Vista™? And does my player support it

Parts and Accessories (4)

• The SD card is not recognized by Windows Media Player.
• The rubber rings of my headphones are falling apart
• Left or right channel of earphone no sound or intermittent
• Which brand of SD or MMC cards is recommended?

Use and Learn (1)

• My computer running on Windows XP has wrongly recognized the PSA player as digitial camera or scanner.