Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• I cannot find the music that I transferred into my player.
• What are the supported file formats by the player?
• How do I organize my music file?
• MP3 Primer General Information on MP3
• What type of music files does the player support?
• How do I install my digital audio player?
• What is the average play time of the player's battery?
• What can be the problem when connected the player to PC, a warning message appears stating: Disk cannot be written because it is WRITE PROTECTED. Please remove the write protection from the volume Philips/harddisk1/dr3?
• How do I copy songs from CDs to my player?
• How should I react to the warning message AN UNIDENTIFIED PROGRAM WANTS ACCESS TO MY COMPUTER that displays on my PC running on Windows Vista during firmware upgrade of the device.
• Why is there no sound when the PLAY button is pressed on my player?

Before you buy (5)

• I cannot find the music that I transferred into my player.
• What are the supported file formats by the player?
• How do I organize my music file?
• MP3 Primer General Information on MP3
• What type of music files does the player support?

Getting started (1)

• How do I install my digital audio player?

Use and Learn (8)

• What is the average play time of the player's battery?
• What can be the problem when connected the player to PC, a warning message appears stating: Disk cannot be written because it is WRITE PROTECTED. Please remove the write protection from the volume Philips/harddisk1/dr3?
• How do I copy songs from CDs to my player?
• How should I react to the warning message AN UNIDENTIFIED PROGRAM WANTS ACCESS TO MY COMPUTER that displays on my PC running on Windows Vista during firmware upgrade of the device.
• How to create MP3 from my own CDs?
• How do I clean my player?
• Where can I download music?
• How do I switch my player on or off?

Software and firmware (2)

• What can I do to recover the player when it hangs up after firmware upgrade?
• I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?

Tips and Tricks (1)

• The memory capacity of the player is smaller than that stated. What is it all about?

Troubleshooting (1)

• How to repair my device using Device Manager?

Dispose or Recycle (1)

• How do I dispose or recycle my player?

Before you buy (1)

• Why is there no sound when the PLAY button is pressed on my player?