Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• I cannot find the music that I transferred into my player.
• How do I install my digital audio player?
• How do I switch my player on or off?
• I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?
• The memory capacity of the player is smaller than that stated. What is it all about?
• How to repair my device using Device Manager?
• How do I dispose or recycle my player?
• What type of music files does the player support?
• What is the average play time of the player's battery?
• What can I do to recover the player when it hangs up after firmware upgrade?
• Why is there no sound when the PLAY button is pressed on my player?

Before you buy (5)

• I cannot find the music that I transferred into my player.
• What type of music files does the player support?
• What are the supported file formats by the player?
• MP3 Primer General Information on MP3
• How do I organize my music file?

Getting started (1)

• How do I install my digital audio player?

Use and Learn (8)

• How do I switch my player on or off?
• What is the average play time of the player's battery?
• How do I copy songs from CDs to my player?
• How do I clean my player?
• What can be the problem when connected the player to PC, a warning message appears stating: Disk cannot be written because it is WRITE PROTECTED. Please remove the write protection from the volume Philips/harddisk1/dr3?
• How to create MP3 from my own CDs?
• Where can I download music?
• How should I react to the warning message AN UNIDENTIFIED PROGRAM WANTS ACCESS TO MY COMPUTER that displays on my PC running on Windows Vista during firmware upgrade of the device.

Software and firmware (2)

• I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?
• What can I do to recover the player when it hangs up after firmware upgrade?

Tips and Tricks (1)

• The memory capacity of the player is smaller than that stated. What is it all about?

Troubleshooting (1)

• How to repair my device using Device Manager?

Dispose or Recycle (1)

• How do I dispose or recycle my player?

Before you buy (1)

• Why is there no sound when the PLAY button is pressed on my player?