Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Does my player support audiobooks from Audible.com?
• How to switch on/off the device?
• Will the keys lock while I’m charging my player?
• How to check the current firmware version in my device?
• How long does firmware update take?
• How can I charge my player without a PC?
• Why can’t my player download DRM songs directly?
• Where in this website is the user manual located?
• How do I dispose or recycle my player?
• What is Audible?

Before you buy (4)

• Does my player support audiobooks from Audible.com?
• What versions of ID3 are supported by my player?
• Does my player support Windows 7?
• What are the supported file formats by the player?

Getting started (1)

• How to switch on/off the device?

Use and Learn (7)

• Will the keys lock while I’m charging my player?
• How do I clean my player?
• How to transfer audiobook from Audible.com to the player?
• How long should I charge the device before first use?
• How do I navigate in an audio book from Audible?
• Where can I download music?
• How to use the bookmark feature in Audio books?

Software and firmware (1)

• How to check the current firmware version in my device?

Software upgrade (1)

• How long does firmware update take?

Tips and Tricks (11)

• How can I charge my player without a PC?
• What are MSC mode and MTP mode?
• How to switch between MSC mode and MTP mode?
• Any tip to ensure the file transferred to the device is playable?
• Are there any tips to conserve battery power and maximize playtime?
• How can I customize my device?
• The memory capacity of the player is smaller than that stated. What is it all about?
• Any tip to minimize problems on the device?
• What are audiobooks?
• What is Audible?
• What is Rhapsody and where can I find more information about it?

Troubleshooting (1)

• Why can’t my player download DRM songs directly?

Service and Repair (1)

• Where in this website is the user manual located?

Dispose or Recycle (1)

• How do I dispose or recycle my player?