Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• What kinds of files can be supported by this player?
• What is a Codec and why do I need to install it on my PC?
• Why aren't my video or photo names displaying correctly on the device?
• What are the supported file formats by the player?
• How do I clean my player?
• Can I listen to or use my player when it is charging?
• How do I switch my player on or off?
• Does the player support Windows 7?
• Where can I download music?
• Where can I obtain Device Manager?

Before you buy (4)

• What kinds of files can be supported by this player?
• What is a Codec and why do I need to install it on my PC?
• Why aren't my video or photo names displaying correctly on the device?
• What are the supported file formats by the player?

Use and Learn (5)

• How do I clean my player?
• Can I listen to or use my player when it is charging?
• How do I switch my player on or off?
• Does the player support Windows 7?
• Where can I download music?

Software and firmware (6)

• Where can I obtain Device Manager?
• How can I ensure the latest firmware is installed in the device?
• How can I use the Media Converter Software?
• Does my player support Windows Vista™?
• What is Device Manager?
• How to repair the player using Device Manager?

Tips and Tricks (2)

• How can I charge my player without a PC?
• The memory capacity of the player is smaller than that stated. What is it all about?

Troubleshooting (2)

• How do I clean my portable media player?
• What can be the problem when I receive the error message LICENSE PROBLEM while playing music on my player?

Dispose or Recycle (1)

• How do I dispose or recycle my player?